Terms of Service
By creating a Pinky account you agree to these terms. If you do not agree, do not use the service.
Eligibility
- You must be at least 18 years old.
- Pinky is a women-only platform. By signing up you confirm you identify as a woman. Identity is verified using a selfie processed by automated AI (Google Gemini).
- Drivers must additionally hold a valid driver's license, register a vehicle, and complete admin approval before receiving ride requests.
Account
You are responsible for the accuracy of the information you provide and for activity under your account. Keep your credentials secret. Notify us immediately at adrianst1304@gmail.com if you believe your account has been compromised.
Conduct
- No harassment, discrimination, violence, threats, or illegal activity.
- No impersonation, fake identities, or sharing your account.
- No solicitation outside the ride context.
- Drivers must comply with local transportation laws, keep their license and insurance current, and maintain a roadworthy vehicle.
- Violations may result in immediate account suspension without refund.
Payments
Fares are calculated at the time of booking and charged through Stripe after the ride completes. Drivers receive their share via Stripe Connect. Disputed charges should first be raised with us before filing a chargeback.
Safety
Pinky provides safety features (live location sharing, route deviation detection, trusted contacts, emergency alerts) as convenience tools. They do not replace emergency services. If you are in immediate danger, call local emergency services first.
Cancellations and refunds
Cancellation policies are shown inside the app before you confirm a booking. No-shows and late cancellations may incur a fee. Refunds for legitimate service failures are issued at our discretion within 10 business days.
Availability and changes
We may modify or discontinue the service, add or remove features, or change pricing at any time. Material changes to these terms will be announced in-app at least 7 days before taking effect.
Limitation of liability
Pinky is provided "as is". To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, including damages from acts of other users. Nothing in these terms limits liability that cannot be limited by law.
Termination
You may delete your account at any time. We may suspend or terminate accounts for violations of these terms, fraud, or safety concerns, without prior notice when necessary.
Governing law
These terms are governed by the laws of the jurisdiction where Pinky is incorporated. Disputes will be resolved in the competent courts of that jurisdiction.